1. Cancellations & Returns
We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.
We assure you that all products sold on JamsinMobile are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.
Possible resolution could be Replacement, Exchange or Refund, backed by the 7 Day Replacement Guarantee for seller JasminMobile or the 10 Day Replacement Guarantee for all other sellers on JamsinMobile. In any case, all your purchases on JamsinMobile are backed by Buyer Protection for 45 days from the date of delivery, lest you have any issues.
2. What is Free Replacement?
If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.
Returns are covered by the 30 Day Replacement Guarantee for seller JasminMobile or the 10 Day Replacement Guarantee for all other sellers on JamsinMobile.
Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
3. What is Free Exchange?
If you are not satisfied with the Mobile item delivered, you can request an exchange in a different size or color.
Returns are covered by the 30 Day Replacement Guarantee for seller JasminMobile or the 10 Day Replacement Guarantee for all other sellers on JamsinMobile. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
4. How do I return an item purchased on JamsinMobile?
Returns are easy, simply follow these steps
All this is subject to the Seller's return policy. Returns are covered by the 7 Day Replacement Guarantee for seller JasminMobile or the 7 Day Replacement Guarantee for all other sellers on JamsinMobile.
5. What is the pickup process? Why I have been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
Refund/replacement will be initiated as soon as Seller receives the product from you.
6. I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
Refund/replacement will be initiated as soon as Seller receives the product from you.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
If you don't get the return within the promised date, contact us immediately.
7. I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
8. Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
9. What is JamsinMobile Buyer Protection?
JamsinMobile Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.
Write to us at sales@JamsinMobile.com in case you want to raise a dispute. JamsinMobile looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from JamsinMobile for settling the dispute.
10. When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
11. Where can I find the Seller's Return Policy?
Please go to the product page, where you can see the respective policy against each Seller offering that product.
12. What is JamsinMobile's Replacement Guarantee?
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from seller JasminMobile, or within 10 days of delivery from other Sellers.
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
13. When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
Refunds are issued when
- Seller cannot provide replacement
- In-line with Buyer Protection, when a dispute has been ruled in your favour
Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.
14. I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
15. How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
16. In order to cancel an item in your order:
Log into your JamsinMobile account and go to the 'My Orders' page
Identify the item you want to cancel and click on the corresponding 'View Details' link
In the detailed order page, you will see 'Cancel' links against each of the items in that order
Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
17. Why do I see a disabled 'Cancel' link?
A disabled 'Cancel' link can mean the following things:
he item is being shipped together with another order of yours
The item is non-refundable (eg. e-Gift Vouchers)
In any of the above cases, you can get in touch with our Customer Support for more information
18. What is the cancellation and refund policy for eBooks?
If you have already purchased an eBook but don't have a compatible device to download and read it on, you can revoke the purchase under the 30 Day Cancellation & Refund Policy for eBooks.
Cancellation and subsequent refund will also go through if we are unable to resolve a genuine technical fault within 2 business days from the the time you had reported the error. On a valid cancellation and refund request, we offer you JamsinMobile Wallet Credit (store credit), which can be used to place a fresh order.
19. How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.
In case the seller is JasminMobile the refund mode will be JamsinMobile Wallet. The refunded amount will be made available immediately.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by JamsinMobile.
20. What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Once you have requested the cancellation of item(s) in your order, JamsinMobile will complete the cancellation and initiate the refund, depending on your preference.